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Introduction

Welcome to Ridgecrest Solutions (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.ridgecrestsol.com, contact us, or engage with our services.

By using our website or providing your information, you consent to this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information:

• Name

• Email address

• Phone number

• Company name (if applicable)

• Any information you provide through our contact forms, chat, SMS, or email communication.

Automatically Collected Information:

• IP address

• Browser type

• Device and operating system

• Pages visited and time spent on the site

• Referring website or source

We use cookies and similar technologies to improve your browsing experience and site functionality.

How We Use Your Information

We use collected data to:

• Respond to inquiries and provide requested services

• Send appointment reminders, confirmations, and updates via SMS or email

• Improve our website, products, and services

• Send marketing or promotional messages (only with consent)

• Comply with legal and regulatory requirements

Text Messaging (Twilio Compliance)

By providing your phone number, you consent to receive SMS messages from Ridgecrest Solutions related to:

• Service updates, appointment confirmations, or billing notifications

• Promotional messages (only if you have opted in)

Message and data rates may apply.
You can opt out at any time by replying “STOP” to any message, or contact us directly at [insert contact email or number].
We use Twilio to securely deliver SMS messages and manage communication logs. Twilio may store and process your information in accordance with their Privacy Policy.

Email Communication

If you subscribe to our newsletter or provide your email, we may send:

• Service updates and announcements

• Marketing offers or educational content

You can unsubscribe at any time using the link in the email or by contacting us.

Google Ads and Analytics

Our website may use Google Ads and related tools to measure traffic and performance.

• We do not currently use remarketing or personalized ads.

• When implemented, any use of Google Ads will follow Google’s Advertising Policies and U.S. privacy laws, including clear consent for cookie tracking.

You can learn more about how Google uses data here: https://policies.google.com/technologies/ads

Data Security

We implement reasonable technical and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no online transmission or storage system can be guaranteed to be 100% secure.

Sharing of Information

We do not sell, rent, or trade personal information.
We may share limited data with trusted third-party service providers (e.g., Twilio, email service platforms, or analytics tools) strictly for business purposes such as communication and service delivery.

Your Privacy Rights

You have the right to:

• Request access to or deletion of your data

• Withdraw consent for marketing communications

• Opt out of SMS or email messages at any time

Contact us at [insert contact email] to exercise your rights.

Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect information from minors.

Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted here with the revised date.

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